Frequently Asked Questions


How do I obtain an account?


Fill out the Account Request form. If you are not a member of the University of Florida or do not have a GatorLink account, ask your faculty sponsor to submit an account request for you. Requests submitted by non-faculty members must be confirmed by faculty sponsors prior to account creation. Accounts are generally created within twenty-four hours of receiving a request, but may take longer if the faculty sponsor does not reply promptly to a verification request.

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How do I change my password?


If you know your current password, visit the change password page or use the passwd command on the Linux/Unix command line. If you do not know your current password, visit the reset password page.

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My password has expired. What do I do?


Account passwords expire every six months. You can change your password before it expires or reset your password after it expires. In the password reset process, we will send a temporary password to your email address of record. You must then use that password to set your permanent password.

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How do I get help with my account?


If you encounter problems or have questions, please open a support ticket. Support tickets provide a traceable, permanent record of your issue and are systematically reviewed on a daily basis to ensure they are addressed as quickly as possible. You may also contact us by email or visit our offices in person.

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What types of storage are available and how should each type be used?
Can my storage quota be increased?


You can request a temporary quota increase. Submit a support request and indicate: (1) how much additional space you need; (2) the file system on which you need it; and (3) how long you will need it. Additional space is granted at the discretion of Research Computing on an “as available” basis for short periods of time. If you need more space on a long-term basis, please review our storage options and contact us to discuss an appropriate solution for your needs.

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How can I check my /ufrc storage quota?


Use the following command to check your /ufrc storage quota, replacing <your_group> with the name of your group:

lfs quota -g <your_group> /ufrc

The following is an example of the output returned from this command:

 Filesystem  kbytes  quota      limit      grace  files   quota   limit   grace
   /ufrc  15799470596  22548578304 22548578304 -   183580  0      0           -

All numbers listed in the output of the command are in kilobytes. The output includes a number of columns. The first six columns contain all useful information:

  • Filesystem: name of the filesystem
  • kbytes: amount of space used by the group
  • quota: amount of space assigned to the group
  • limit: maximum amount of space accessible by the group
  • grace: - means the default grace period of seven days
  • files: number of files owned by the group

A group can exceed the assigned quota up to the maximum quota for the duration of the grace period at which point the group’s ability to write new files will be restricted.

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Why can't I run jobs in my home directory?


Home directories are intended for relatively small amounts of human-readable data such as text files, shell scripts, and source code.  Neither the servers nor the file systems on which the home directories reside can sustain the load associated with a large cluster. Overall system response will be severely impacted if they are subjected to such a load. This is by design, and is the reason all job I/O must be directed to the /ufrc file system.

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Available Software

What applications are available?


The full list of applications installed on the cluster is available at the Installed Software wiki page.

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May I submit an installation request for an application?


Yes, if the software you need is not listed on our Installed Software page, you may submit a support request to have it installed by Research Computing staff. Please observe the following guidelines:

  1. Provide a link to the web site from which to download the software
  2. If there are multiple versions, be specific about the version you want
  3. Let us know if you require any options that are not a standard part of the application

You may also install applications yourself in your home directory.

Please only ask us to install applications that you know will meet your needs and that you intend to use extensively. We do not have the resources to build applications for testing and evaluation purposes.

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Why do I get the 'command not found' error message?


The Linux command interpreter (shell) maintains a list of directories in which to look for commands that are entered on the command line. This list is maintained in the PATH environment variable. If the full path to the command is not specified, the shell will search the list of directories in the PATH environment variable and if a match is not found, you will get the “command not found” message. A similar mechanism exists for dynamically linked libraries using the LD_LIBRARY_PATH environment variable.

To ease the burden of setting and resetting environment variables for different applications, we have installed a “modules” system. Each application has an associated module which, when loaded, will set or reset whatever environment variables are required to run that application – including the PATH and LD_LIBRARY_PATH variables.

The easiest way to avoid “command not found” messages is to ensure that you have loaded the module for your application. See Modules for more information.

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Job Management

What is a batch system?


A batch system is a class of computer software whose primary purpose is to collect computational tasks into one or more queues, and to schedule those tasks on available compute resources.

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What is the difference between a batch job and an interactive job?


batch job is submitted to the batch system via a job script passed to the sbatch command. Once queued, a batch job will run on resources chosen by the scheduler. When a batch job runs, a user cannot interact with it. An interactive job is any process that is run at the command line prompt. Interactive processes can be run in a simulated interactive environment obtained by running the srundev command.

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How do I submit a job to the batch system?


The primary job submission mechanism is via the sbatch command via the Linux command line interface

$ sbatch <your_job_script>

where <your_job_script> is a file containing the commands that the batch system will execute on your behalf. Jobs may also be submitted to the batch system through the Galaxy web interface as well as the Open Science Grid’s Globus interface.

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Why do I get the error Invalid qos specification when I submit a job?


If you get this error, it is most likely either because

  1. You submitted a job with a specified qos for which you are not a group member
  2. Your group does not have a computational allocation

To check what groups you are a member of, log in to the cluster and use the following command:

$ groups <user_name>

To check the allocation of a particular group, log in to the cluster and use the following command:

$ module load ufrc
$ slurm_info -A <group_name>

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How do I check the status of my jobs?


You can use the following command to check the status of the jobs you’ve submitted:

$ squeue -u <user_name>

To check the status of jobs running under a particular group, modify the command with the -A flag:

$ squeue -A <group_name>

To also return QoS information for jobs under a particular group, use the following command:

$ squeue -O jobarrayid,qos,name,username,timelimit,numcpus,reasonlist -A <group_name>

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How do I delete a job from the batch system?


You can use the command

$ scancel <job_id>

to delete jobs from the queue. You can only delete jobs that you submitted.

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Why did my job die with the message '/bin/bash: bad interpreter: No such file or directory'?


This is typically caused by hidden characters in your job script that the command interpreter does not understand. If you created your script on a Windows machine and copied it to the cluster, you should run

$ dos2unix <your_job_script>

This will remove any characters not recognized by Linux command interpreters from the text file.

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What are the wall time limits for each partition and QoS?


Partition Wall Time Limit
Compute partitions, investment QoS 31 days
Compute partitions, burst QoS 4 days
Development partition (hpg2-dev) 12 hours
GPU-enabled partition (hpg2-gpu) 31 days
GUI partition 4 days

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How do I develop and test software?


You should use the interactive test nodes for software development and testing. These nodes are kept consistent with the software environment on the computational servers so that you can be assured that if it works on a test machine, it will work via the batch system. Connect to the cluster and use the following command to start a developmental session:

$ module load ufrc
$ srundev

The srundev command can be modified to request additional time, processors, or memory, which have defaults of 10 minutes, 1 core, and 2GB memory, respectively. For example, to request a 60-minute session with 4 cores and 4GB memory, use:

$ module load ufrc
$ srundev --time=60 --cpus-per-task=4 --mem-per-cpu=4gb

Generally speaking, we use modules to mange our software environment including our PATH and LD_LIBRARY_PATH environment variables. To use any available software package that is not part of the default environment, including compilers, you must load the associated modules. For example, to use the Intel compilers and link against the fftw3 libraries you would first run:

$ module load intel
$ module load fftw

Which may be collapsed to the single command:

$ module load intel fftw

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What compilers are available?


We have two compiler suites, the GNU Compiler Collection (GCC) and the Intel Compiler Suite (Composer XE). The default environment provides access to the GNU Compiler collection while the Composer XE may be accessed by loading the intel module.

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How do I run MATLAB programs?


You may use the interactive MATLAB interpreter on the test nodes. However, in order to run MATLAB programs through the batch system, you must compile your MATLAB source code into a standalone executable. This is required because there are not enough MATLAB licenses available to run the programs directly. To learn how to compile your MATLAB program please see our MATLAB wiki page.

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How do I compile a MATLAB program?


Generally speaking, you will load the MATLAB module and then use the MATLAB compiler, mcc, to compile your MATLAB program(s). See our MATLAB wiki page for more detailed instructions.

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Why can't I check out a MATLAB compiler license?


If you tried to use the MATLAB compiler, mcc, and received the message “Could not check out a compiler license” it is because Research Computing does not have its own MATLAB licenses but relies on the UF campus license. There are a limited number of MATLAB compiler licenses shared by the whole campus. When the license is checked out during an interactive MATLAB session, it does not get checked back in until the MATLAB session is terminated, which could take a long time depending on what the user is doing. Unfortunately, you will not be able to run mcc until a license becomes available.

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How can I add large datasets to the Galaxy?


Create your Galaxy upload directory as ‘/ufrc/apps/galaxy/incoming/<your email address in galaxy> and copy your datasets there. Note that it may take up to 15 minutes for Galaxy to fix the permissions before uploaded files will become available in a list at the bottom of the Galaxy ‘Get Data > Upload File’ tool.

Use the ‘Upload File’ tool and either upload smaller files from your local machine or select files in your galaxy incoming directory by clicking on the checkboxes in front of the file names and click on the ‘Execute’ button to start the upload.

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How do I report a Galaxy problem?
How do I found what resources Galaxy tools are requesting?


See the Galaxy PBS Resource Limits wiki page. If you are working on an analysis that requires larger resource request(s) for certain tools please submit a support request to have the limits adjusted.

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I think I have a Galaxy issue, but I'm not sure about it. What should I do?


You can always open a support request when you have questions even if you are not sure whether there is an issue. If you’d like you can check the list of known Galaxy issues that are already being worked on before searching for help.

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I'd like to use a particular tool, but I can't find it in the Galaxy. What should I do?


Please submit a support request. The tool in question could already be wrapped by someone and available in the Galaxy Tool Shed. If it’s in the Tool Shed we can usually make it available in the UF Galaxy instance almost immediately. If the tool is not available in the Galaxy Tool Shed, we can look at the tool to determine if we can “wrap” it into the Galaxy interface and what the timeline for the project may be.

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