Request Support

Questions and issues with HiPerGator should be communicated to the Research Computing staff via the UFRC Support System, unless it concerns ResShield (FISMA) or ResVault support. Support requests provide a traceable, permanent record of your issue and are systematically reviewed on a daily basis to ensure they are addressed as quickly as possible whereas issues submitted via email can be easily lost or overlooked. Please select the category below that best applies to the request you wish to submit.

Accounts & Resources

accounts
For questions, problems, and issues concerning:

  • account creation
  • storage allocation
  • general system operation and problems
  • consulting and domain-specific issues
  • other resources

Software

software
For questions, problems, and issues concerning:

  • installation of new software on the system
  • general software use
  • help compiling your own software

ResVault & ResShield (FISMA)

resvault
For questions, problems, and issues concerning:

  • account and password issues
  • general software use
  • general system operation and problems

Help Us Help You

Please follow these tips for providing a good request:

  • If you have a problem script, let us know where the script is located. Avoid pasting the script or job error output into a ticket
  • Use meaningful, specific subject headers
  • Be precise and informative about your problem
  • Describe the symptoms of your problem¬†in chronological order
  • Describe the goal, not the step