Advanced Support

Software Consulting

The Research Computing staff has advanced expertise in many areas relevant to research computing activities in science, engineering and scholarship.

Because of the enormous diversity in software, workflows, and levels of user expertise, the staff cannot provide all desired support within the optimal time.

The staff provides support at multiple levels:

  • Basic support – no extra charge with investment. This includes activities that are necessary to ensure that the system is operational and it executes the requests and commands from users.
    • Installing software packages
    • Guidance with setting up simple workflows
    • Writing, optimizing, and debugging job scripts
    • Guidance for classifying tasks in this category is that the tasks benefit many users or the cumulative custom effort for one investor takes less than 4 hours per month.
  • Advanced support – investors can buy hours of RC staff time:  This includes configuring, customizing, and tuning complex software packages, developing complex workflows, writing and optimizing complex submission scripts, and analyzing performance problems with software or job flows that mostly benefit one investor.

For research projects that need more help, the Research Computing staff can act as consultants to the project at very affordable rates.

Training

The Research Computing staff provides advanced support and training to the user community. In addition, user feedback meetings are held once every semester and Research Computing Days are organized twice a year. Several graduate courses use Research Computing facilities to prepare graduate students to use the clusters and selected applications for their thesis research.

For compliant environments, special training requirements apply as described in the ResVault training page.

The training schedule is available on the UFIT Research Computing Wiki.

Teaching Support

The HPC facilities operated by Research Computing may be used in support of regular academic courses at the graduate level. Please see our Teaching Support page for more information.

Linux Support

Justin Richardson and Brian Bartholomew are Research Computing’s primary contacts for Linux. They keep the following office hours in NPB (New Physics Building) and CGRC (Cancer and Genetics Research Center) and are also available by appointment.

Justin Richardson

  • New Physics Building, Room 2238
    Tuesdays, 10:00AM – 3:00PM
    Thursdays, 10:00AM – 3:00PM
    Fridays, by appointment
  • Cancer & Genetics Research Complex, Room 119
    Mondays, 10:00AM – 1:30PM

Justin may be contacted to set up an appointment by email at jstrds@ufl.edu, or by phone at (352) 888-4682.

Brian Bartholomew

  • New Physics Building, Room 2238
    Tuesdays, 10:00AM – 3:00PM
    Thursdays, 10:00AM – 3:00PM
    Fridays, by appointment
  • Cancer & Genetics Research Complex, Room 119
    Mondays, 10:00AM – 1:30PM

Brian may be contacted to set up an appointment by email at bb@ufl.edu or by phone at (352) 294-3995.

Research Computing offers Linux support for a variety of circumstances:

Linux Desktop Support
  • Introductory Linux training
  • Workstation setup and imaging
  • Operating system installation
  • Software installation/troubleshooting
  • Authentication setup
  • Remote Linux collaboration setup
Linux ConnectionS to UFRC
  • Linux-based file transfers
  • Setup of remote applications (Xpra, X11, etc.)
  • Data storage and layout
  • Data flow optimizations and group access
  • Permissions setup
  • Lab directory synchronization on Linux

Linux Support Documentation: